Zimbabwe Revenue Authority (ZIMRA) has reported that its Automated System for Customs Data (ASYCUDA) which had crippled operations after crashing has been restored.
In a statement released on Tuesday, ZIMRA said the instabilities associated with the systems negatively affected operations resulting in loss of revenue estimated to be around US$20 Million.
“The systems utilised by the Zimbabwe Revenue Authority’s (ZIMRA) ,stakeholders and clients have not been stable and available as expected, and this has negatively affected operations.
“The system challenges affected the processing of tax returns, issuance of Tax Clearance Certificates and processing of Bills of Entry.
“Following the restoration of services, some instability has been experienced in some functionalities and efforts are currently underway to resolve the affected services.
“Whilst most services of the ASYCUDA World system have stabilized such as processing of payments, processing of Temporary Import Permits, and assessments of entries already lodged, new registrations are still facing challenges.
“This is being attended to with the help of the system experts and a solution is expected soon,” said ZIMRA in a statement.
They added that e-services platform is having high volumes of transactions due to the peak period resulting in clients failing to use the system.
“On the e-services platform, there are high volumes of transactions due to the peak period; and this has resulted in in some clients failing to use the system due to congestion. Efforts are underway to address this challenge.
“Our clients are also reminded that to successfully obtain a Tax Clearance Certificate through the system, the client should have acquired and installed fiscal devices under the fiscalization programme,have no outstanding submissions and have one’s account up-to-date
“Clients with urgent requirements can approach the nearest ZIMRA office for assistance. We, therefore, assure everyone that these matters are receiving due attention and ZIMRA has engaged technical experts who are currently on the ground,” reads the statement.