ZB Financial Holdings (ZBFHL) today launched its innovation hub at its Harare offices that is meant to offer working spaces to accelerate innovation that should set on path the group vision of becoming a fintech company of choice domestically.
ZBFHL operates ZB Bank, ZB Building Society, ZB Life Assurance, ZB Reinsurance, ZB Capital and ZB Transfer Secretaries,among other units.
The hub is expected to see the group leapfrog into the Fourth Industrial Revolution by expanding digital infrastructure which is one of the primary engines of growth.
Speaking at the launch, group CEO Shepherd Fungura said, “The ZB Innovation hub is instrumental not only in exploring and providing solutions to customer pain points but also on engineering brands for high business performance. It will drive the ideation, experimentation, prototyping and commercialisation of new products and services and incubate businesses for success.”
The ZB innovation hub is a significant milestone in its ongoing digital transformation journey.
“This transformation process has seen the refreshing of our brand and implementation of a OneDigital ZB in the business of banking, insurance and investments. We want to be a leading digital firm grounded on a performance driven culture and sustainability. Our primary focus is on customer centricity. Everything we do is for the benefit of the customer.”
The financial institution has made tremendous strides in setting up a digital infrastructure that offers world class experience to its customers such as My ZBApp, MyZB Smile Zone, ZB Intellique (QMS) and enhanced internet banking.
Speaking at the same event, Minister of Higher and Tertiary Education, Science and Technology Development, Professor Amon Murwira said the setting up of an innovation hub was in line with government policy.
“This is exactly what we are actively implementing as a government, a Heritage-based Education 5.0. This means that we are looking at effective teaching and deep learning, research, engagement of the community, innovation, and industrialization,” he said.
The group recently rebranded its logo as well as giving its branches a new look as part of its transformational strategy.
