Telecommunications giant, NetOne is bullish of its prospects in 2020 on the back of a host of promotions lined-up for its customers during the course of the year, 263Chat business can report.
The country’s second biggest telecoms firm by subscriber base, gained 1.4 percent market share to reach 3.042 million customers third quarter 2019.
The growth was mainly driven by strong sentiment in the company’s mobile money unit, OneMoney which grew its subscriber base by 27 percent to reach 428 529 owing to a raft of customer oriented promotions.
“The telecom industry is poised for growth and NetOne will continue to build on the upward trajectory from 2019.One Money is gaining market confidence due to the ease of transacting and added convenience our customer’s experience,” NetOne CEO, Lazarus Muchenje said in an interview.
“Currently we have extended our zero tariff transaction charges on One Money to March 2020.This signal the dawn of One Money, as the people’s mobile money network and we will continue to create promotions that add value for subscribers. As NetOne, the year 2020 will see us focus more on the customer and the communities we operate in, as we transform and develop the lives of all Zimbabweans through communication solutions,” he added.
The OneMoney, zero tariff extension until March has already received widespread praise at a time other mobile money platforms are attracting exorbitant transaction costs on an already hard-pressed citizenry.
Furthermore, the company is exploring alternative sources of energy to mitigate service disruptions from power cuts that characterized the previous year.
“NetOne is continually enhancing our quality network and we are exploring alternative energy solutions to ensure network availability throughout Zimbabwe. We stand tall as our services continue to spread to previously marginalized areas as we continue to provide the widest network coverage in Zimbabwe,” Muchenje said.
The company embarked on a mass registration program of merchants, agents and billers for its OneMoney portfolio last year, managing to recruit over 10 000 merchants and agents by close last year.
The program has since been de-centralized to all NetOne offices across the country with the company also in pursuit of popularizing its OnePay service, a bulk disbursement platform for settlement of salaries and other payments.