28 October 2015. On Tuesday 27 October flyafrica.com laid serious fraud and theft charges totalling in excess of $140,000 USD against a family member of our local partner in flyafrica Zimbabwe. flyafrica.com has also suspended the Zimbabwe partner within the airline for breach of Directorial and Fiduciary duties. Further charges are anticipated.
In retaliation the Zimbabwe partner illegally and unilaterally attempted to surrender our Air Operator Certificate to the Civil Aviation Authority of Zimbabwe (CAAZ). This raised concerns within CAAZ about the relationship between flyafrica.com and the local partner.
We are seeking a swift solution to this and will be exploring all options as this action by our Zimbabwean partner is illegal and solely designed to damage our brand by attempting to inconvenience the travel plans of our loyal customers. We strongly believe that passengers should not be used as a pressure point in a shareholder dispute.
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We anticipate that the temporary flight ban will be lifted shortly. In the interim we have sourced an alternative aircraft from one of our other partners; some operations restarted today (28 October) and we anticipate normal operations from midday tomorrow, Thursday 29 October.
This conflict is deeply troubling to us, however, we cannot allow theft on such a large scale to go unresponded. Our commitment to flyafrica.com is absolute and our shareholders are backing us. This issue impacts flyafrica Zimbabwe – not the overall flyafrica.com project.
I ask for the patience and understanding of our customers over the next 24 hrs while we deal with this. Sales for all flights until Friday 30 October have ceased and any passenger that we cannot get to their destination will be offered a full refund.
Adrian Hamilton-Manns, CEO, flyafrica.com
why now / October 29, 2015
Where was Adrian when all customers were complaining about refunds and refunds that never happened, flights that never happened and staff that gave no answers. now that his funds have gone missing he complains. it would be ideal that he follows his company culture “we are looking into the matter and will get back to you” lets see how he feels 8 weeks later
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Disgruntled / October 29, 2015
I think you deserve this one mate,you airline is actually a fraud star and as we speak FlyAfrica owes me close to 600 usd for tickets that j bought and paid for on line and when I needs to travel I was not booked and this is two months later”you are still looking into the issue”
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