I am so delighted today is a brand new year, 2019! Let me share with you some nuggets that I strongly feel are quite neglected by people in non-customer facing roles like finance.
By Clemence Mutembo
Finance is a very important business function in the business as it is indispensable in the equation of enhancing shareholder value.
Every financial management decision is underpinned by an essence of increasing shareholder value.
As a finance person, the gross mistake is to think all of business revolves around derivative instruments (these are contracts that derive their value from underlying assets such as oil or some other economic indicator like exchange rate)
Key derivatives are futures, forwards and Swaps. These 3 derivatives are variants of the same core idea of hedging risk.
As a finance person you obviously grapple with these and also other key issues like capital budgeting, analysis of investments and portfolio management. These are your daily challenges and it’s not a crime to think in terms of these issues.
My point is that as a finance person, you need to grasp some fundamentals of communication, understanding how excellent service provision then contributes to the endgame of what you will be trying to achieve which is to increase shareholder value.
Be well groomed, brush your teeth, you cannot be a portfolio manager who does not iron clothes. A person can be sound in finance but not presentable. At HBF we have Mrs Vimbai Mapani, Our Partner who can assist with grooming, Image and etiquette issues.
Bear in mind that Customer service has two key dimensions that impact on it as a business function namely; the organisational systems and the human factor.
So in summary a finance person should be presentable, well-groomed and should be excellent with interpersonal skills.
Never hestitate to drop me an email soon for further engagement: clemence@hararebusinessforum.co.zw; WhatsApp 0735686603
