“Barclays Bank Zimbabwe would like to assure all their valued customers, clients and stakeholders that the bank is compliant with the Press Statement issued by the Reserve Bank of Zimbabwe on the reduction of cash withdrawal charges dated 12th December 2016.
The bank experienced a slight system delay due to the incorporation of new charging structures which resulted in some customers being charged the previous withdrawal rates on the 12th and 13th of December 2016. We can confirm that this system change has since been implemented and customers who were charged the previous rates on these dates will be reimbursed with the difference in their accounts. Any inconvenience caused to our customers is sincerely regretted.
At the beginning of June 2016, Barclays was the first bank to propose and introduce a weekly withdrawal limit that enabled depositors to pay less withdrawal fees, as opposed to a daily limit which attracts daily withdrawal fees. This was aligned to efforts by the Reserve Bank of Zimbabwe to promote financial inclusion and affordable banking services to the transacting public.”